FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. What are your prices?

We always offer our best prices to customer,  waiting your contact with us for details. thanks.

2. Do you have a minimum order quantity?

Yes, we have an minimum order quantity request. thanks.

3. Can you supply the relevant documentation?

Yes, we can provide most documentation including CE, Insurance, Origin, and other export documents where required. thanks.

4. What is the average lead time?

Normal machine order, we offer the lead time is 20-30 days after receiving the deposit payment.

The lead times become effective when:

(1) we have received your deposit.

(2) we have stock machine in our factory.

If our lead times do not work with your deadline, please back to us, we can do our best to catch. thanks.

5. What kinds of payment methods do you accept?

30% T/T deposit in advance, 70% T/T balance before shipment. thanks.

6. What is the product warranty?

13 months based shipment date of bill of lading. thanks.

7. Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging, and make sure our machine can be safe and secure during transfer. thanks.

8. How about the shipping fees?

Depending on the machine you will order, and we have long time cooperation forwarder who can offer us best freight cost if you doing CNF and CIF term with us. thanks.

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